Common issues¶
A record is not visible in Textkernel Search¶
There can be several reasons why a record is not visible in Textkernel Search.
The first thing to check is whether the record meets the indexing criteria, which is set up by your integration administrator. Not all records should be indexed in Textkernel Search (e.g. expired job, old candidate records with no activity for the last 3 years…), so a filter can be created to prevent these records from being indexed.
Tip
To quickly check whether a record meets the criteria or not, ask your Salesforce administrator to set up a formula field on the Candidate and Vacancy record which displays a boolean value True when the record should be indexed, False otherwise.
If the record meets the indexing criteria, possible errors can be found in the related Textkernel Indexing Status record. See Indexation monitoring for more information about the possible error states.
A record shows not up-to-date details in Textkernel Search¶
If an existing record was recently changed and the data is not correctly reflected in Textkernel Search, the record might be in the queue waiting for being indexed. The Textkernel Indexing Status will provide more information about this. The Status field should be set to To be indexed.
If that's not the case, please refer to Indexation monitoring for more information about the possible error states.
In some cases, updating a record makes it not matching anymore with the indexing criteria, for instance when the vacancy status changes from Open to Closed. Check the indexation criteria to see if this is the case.